Frequently Asked Questions - Assisted Purchase

If you want to start buying beyond the borders of Namibia and have access to a wide variety of products in South Africa, then you are at the right place.

Our neighbours like South Africa can help you shop till you drop. We have closed the gap where shopping cross-border may have previously limited you. It is like trading in the old days, where we buy a specific product for you from the vendor and deliver it to your doorstep.

No signing up on the marketplace is required to access this service.

You provide us with the information of your supplier and the goods that you would like to purchase. We revert back with a quote, detailing the cost involved to make the purchase on your behalf and delivery to your door.

No problem, we can help you. We make the purchase on your behalf from the supplier and take care of the VAT charged on the transaction by the supplier.

No problem, we can help you with this too. We handle the cross-border activities including customs formalities and present you with an all inclusive tax invoice for Namibia.

The service is not just limited to businesses but also available to the individual. 

We can make the purchase on your behalf from either the marketplace of specific supplier and take of the VAT charged on the transaction. 

We handle the cross-border activities including customs formalities and present you with an all inclusive tax invoice for Namibia.

Typical the information that will be be required is the supplier information, product information such as cost, weight and dimensions. There is a link available for an online form on “How it Works – Assisted Purchase” for all the information to be captured on to receive a complete quote.

Alternatively you can send us the link to and can then assist to start the process.

We allow for an EFT payment to be made to our bank in Namibia. We are trying to save cost and make it affordable for the end user.

Once the payment reflects in our bank will we send you the tax invoice to confirm the payment received. We then will proceed with the purchase and keep you posted throughout the purchase and delivery cycle.

First prize would be that the goods will be ready for collection when the purchase is made from either a marketplace or specific supplier. This will be confirmed with either prior to making the purchase. 

Some products are custom made and only manufactured as the orders are placed. Suppliers do tend to only make a certain quantity of an item and don’t necessarily keep stock of such an item due to its originality. 

Should the goods originate outside a main center such as Gauteng or the immediate Western Cape, then an extra 3 days should be allowed for the delivery to the processing facility.

Transport cross-border departs on a Friday and all purchases need to reach us by Thursday.

A purchase can only be cancelled before manufacturing of the order or prior to departure from the supplier. No cancellation of the purchase can be entertained once either of the aforementioned are in progress.

Should a cancellation be possible a refund on the purchase will done within 10 workings days and the handling fee will apply which will be deducted from the refund amount.

Restricted and prohibited products are normally governed by the terms and conditions of the carrier and customs import regulations of a country. 

Restricted and prohibited items that will not be available on the marketplace are:

  • Alcohol
  • Tobacco 
  • Pharmaceuticals
  • All live animals and livestock or related products as a result thereof
  • Illegal drugs
  • Firearms and ammunition
  • Pornography
  • Farm produce
  • Wheat, maize and cereal or related products
  • Perishables including meat but not limited too
  • Used pneumatic tyres
  • Raw hide and skins
  • Diamonds and gold
  • Live plants and products
  • Honey
  • Fireworks and explosives
  • Anything not approved by the marketplace

The change of delivery address can only be accommodated prior to departure. Once it is en-route the address can not be changed. 

Product readiness and estimated time of departure determines the delivery time from the supplier to your doorstep. 

We aim to deliver within in 10 working days from when it leaves the suppier to delivery at your doorstep.

Delivery of your purchase from the supplier will be routed via our processing facility to a physical address in Namibia. Delivery to a Postal address is not possible.

Insurance is normally optional.

The delivery and insurance of the contracted service provider upto our processing facility will apply.

Should it be that the packing requirement has not been met, or that the shipment arrive damaged at our processing facility or after assessment that the content might be damaged, we will intervene and report this to both you and the Vendor for further instruction. 

General Goods in Transit insurance is included in the transport cost from our processing facility in South Africa upto our handling facility in Namibia. Goods in Transit insurance covers fire, collision, overturning and hijacking. 

Additional insurance can be selected on checkout for onward delivery from our handling facility in Namibia to your doorstep. The optional insurance that is available is 2% of the declared invoice value. Should no value be declared for insurance purposes the assumed value will be N$50.00.

On completion of your purchase a transaction reference will be made available to which all carrier tracking tags will be linked. Tracking can either be done on our portal using the transaction reference or the carrier tracking tag.

The delivery receipt should be clearly signed including a date and time of delivery. 

Should there be a discrepancy with the condition of the delivery or the content, refusal for acceptance may not be exercised. Any discrepancy should be recorded on the delivery receipt and should be co-signed by the representative of the carrier. 

The delivery must be accepted to initiate an insurance claim, return, refund or exchange. 

In the event of a cross-border purchase it is more complex due to the customs formalities, cost involved and duration. 

All cost for an item to be returned to South Africa has to be paid by the shipper prior to returning the item. 

Refund for the purchase will be between the supplier and the client. 

Retain the original packaging should the supplier have consented to a return / refund or exchange.

Exchanging an item after the return has been completed is subject to a new transaction which has to be actioned on the site.

Keeping cost low and to not compromise on the purchase for quality and have it delivered to your door, there are charges that needs to be paid as nothing is for free.

We don’t markup the product and have negotiated the best rates for delivery with our service providers so that you can benefit as well in getting your purchase delivered to your door.

As we are buying and paying the supplier and service provider for delivery on your behalf we charge a handling fee as a percentage on the total transaction value. The handling fee depends on the purchase regularity and value of the goods per purchase.

To process and prepare your purchase for export at our processing facility we charge a process fee, photo fee to confirm arrival at our facility and a documentation fee. 

Consolidating all your purchase into one shipment is optional and is more cost effective than receiving more than one shipment at the same time.

Then there is the cost for delivery to your door which consist of the delivery fee to our processing facility and the actual transport cross-border and delivery in Namibia. This is based on the value and chargeable mass of the shipment.

For more detailed information you can always refer to out Terms and Conditions and Privacy Policy or chat to us using the widget in the bottom right hand corner and one of our agents will be in touch.